Returns & Refunds

We want your PawNestSupply order to arrive in good condition and match what you ordered.

Return eligibility

Unused items may be eligible for return depending on the item condition, order details, and timing. Please contact us before sending anything back so we can review your order and provide the correct next steps.

Damaged, incorrect, or missing items

If something arrives damaged, incorrect, or missing, contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and help with the next available resolution.

Refunds

If a refund is approved, it will be issued back to the original payment method when possible. Your bank or card provider may take additional time to post the refund.